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Privacy Policy

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Effective Date: August 2026

Website URL: crispair.com.au

At CrispAir, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and manage your personal data when you visit our website or get in touch with our team.

1. Information We Collect

We only collect personal information that is necessary to respond to your enquiries, schedule service appointments, and provide accurate quotes for your heating and cooling needs.

The personal data we collect via our contact and booking forms may include:

  • Full name
  • Contact phone number
  • Email address
  • Physical address or suburb (for on-site visits and service scheduling)
  • Details regarding your air conditioning system, property layout, or enquiry notes

No Financial Data Collected

Please note: CrispAir does not accept or process payments through this website. We do not ask for or collect credit card details, bank account information, or online financial credentials via any form on crispair.com.au.

2. How We Use Your Information

We collect your personal information solely for the purpose of delivering clear, helpful customer service. Specifically, we use your data to:

  • Respond to your direct enquiries, quote requests, and consultation bookings.
  • Coordinate on-site visits, installation assessments, and service calls.
  • Send follow-up communications, service reminders, or requested technical documentation.
  • Improve our website experience and customer support processes.

We will never sell, rent, or trade your personal information to third parties.

3. Cookies & Website Analytics

Our website uses standard cookies and analytics tools to ensure our site functions correctly and to help us understand how visitors navigate our content.

  • Functional Cookies: Essential for website navigation and ensuring enquiry forms work seamlessly across devices.
  • Analytics & Performance: Anonymous data (such as page visits, browser types, and general location) is used to analyse website traffic and improve site layout. You can disable cookies at any time through your web browser settings.

4. Embedded Content & Third-Party Links

Articles or pages on this site may include embedded content (such as interactive maps or videos) or links to external partner sites (like manufacturer documentation). Embedded content from other websites behaves in the exact same way as if you visited the external site directly.

These third-party websites may collect data about you, use cookies, or embed additional tracking. We recommend reviewing the privacy policies of any third-party websites you visit.

5. Data Protection & Retention

We store enquiry and booking data securely within our business operations systems to ensure we can maintain a clear history of your system's service records and warranties.

We implement appropriate administrative, technical, and physical security measures to safeguard your personal data against loss, misuse, or unauthorised access. We retain your information only for as long as necessary to fulfill the purposes outlined in this policy or to comply with Australian legal, tax, and accounting requirements.

6. Your Rights Over Your Data

You have the right to request access to the personal information we hold about you, or to ask us to update, correct, or delete your contact details from our active database.

If you wish to exercise any of these rights, please contact our privacy team using the contact details below. (Note: This does not include any data we are required to retain for legitimate administrative, legal, or warranty purposes).

7. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in operational, legal, or regulatory requirements. Any updates will be published directly on this page.

8. Contact Us

If you have questions about our privacy practices, wish to update your information, or would like to discuss how your data is handled, please get in touch with us: