Crisp Comfort Club membership terms & conditions

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. The benefits provided under the Crisp Comfort Club sit on top of these statutory rights and do not replace or limit them.

Warranty against defects (prescribed legal wording):

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled: to cancel your service contract with us; and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

To make a claim under this warranty, contact CrispAir on (08) 9240 1817, email info@crispair.com.au, or write to us at Balcatta, Perth WA 6021. Tell us your name, your address, the date of installation or service, and what has gone wrong, with photos if available. CrispAir pays the reasonable costs of making a claim, including attending your property to inspect it.

Warranty provided by: Crisp Services Pty Ltd as trustee for Crisp Services Trust [ABN 40755796533] Unit 2 / 8 Corbusier Place, Balcatta WA 6021.

Full plain-English terms

Detailed membership conditions

1. Who these terms are between

These terms form the agreement between you and The Trustee for Crisp Services Trust trading as CrispAir ("CrispAir", "we", "us"). "You" means the customer named on the membership. These terms apply to both the Comfort Club and Comfort Club Plus tiers.

2. Key definitions

• Your home / property: The single residential address covered by your membership.
• System: A single air conditioning unit (ducted reverse-cycle, wall split, ceiling cassette, or evaporative unit).
• Membership year: The 12 months starting on the date your membership begins or renews.
• Service window: 1 April to 31 October each year, during which scheduled maintenance is carried out.

3. Eligibility & system access

Memberships are available for residential properties within our Perth metropolitan service area. Benefits apply exclusively to the specific systems listed on your membership confirmation. Systems must be safe to access and in an operable condition. If a system is deemed unsafe or beyond economic repair, we may decline service, refund the unserviced portion, and adjust your membership tier accordingly.

4. Membership tiers & pricing

• Billing: Billed annually in advance.
• Tier benefits: Benefits apply while your membership is active.
• Price-lock guarantee: Your yearly renewal rate for existing systems will not increase while your membership remains continuously active. Adding systems or upgrading tiers will be priced at current published rates.

5. Scheduled service window (1 April – 31 October)

To keep technicians available for urgent summer breakdown repairs, all routine System Health Services are conducted between 1 April and 31 October. Members are responsible for booking their service within this window. If CrispAir is unable to offer an appointment inside the window, the service rolls over into the following year.

6. Complete System Health Service

Each membership year includes one Complete System Health Service per covered system. This includes a thorough mechanical, electrical, and hygiene inspection accompanied by a written report and photographs. Any additional repairs or spare parts required are quoted separately prior to commencing work.

7. Priority scheduling (Comfort Club Plus)

Comfort Club Plus members receive priority queuing for repair and breakdown calls, with a target of same-week attendance during peak summer periods. Priority scheduling provides a higher queue position but does not guarantee a specific response time due to weather, access, and parts availability.

8. Loyalty credit & property sales (Comfort Club Plus)

• Earning credit: Comfort Club Plus members accumulate $50 per year for the primary system plus $25 per year for each additional system, capped at $500 per home.
• Redemption: Credit can be applied toward the purchase and installation of a new CrispAir replacement system. It cannot be redeemed for cash or applied to servicing/repairs.
• Transferring when selling: If you sell your home, you retain your accrued credit balance for use at your new Perth address (must activate a new membership within 12 months). Concurrently, the buyer of your previous home receives a matching starting balance if they take over the membership within 60 days of settlement.

9. Installation workmanship coverage

All CrispAir installations come standard with an unconditional 5-Year Workmanship Warranty. Maintaining an active Comfort Club membership extends this installation workmanship cover continuously from Year 5 through to Year 10. If a membership lapses, extended coverage ceases on the lapse date.

10. Cancellation & refund calculation

You may cancel your membership at any time by contacting CrispAir via phone, email, or online. Mid-year cancellations receive a pro-rata refund for remaining unused months, less the member-discounted value of any services, health checks, or waived callout fees already utilized during that membership year. You will never be charged more than the initial annual fee paid.

11. Automatic renewal & notice

Memberships automatically renew annually. CrispAir will issue a renewal notice via email at least 30 days prior to the renewal date, clearly stating the date, coverage details, and exact renewal amount. You may cancel at any point prior to the renewal date without penalty.

Summary of tier benefits

Tiers and inclusions breakdown

Comfort Club Tier

• Complete System Health Service: 1 per system, per year
• Fault finding / Callout fee: Half price ($124.50 value)
• Discount on repairs (parts & labour): Standard rate
• Priority repair scheduling: Standard queue
• Repair workmanship warranty: 12 months
• Workmanship warranty on CrispAir installs: Extended to 10 years while active
• Price-lock on annual renewal: Included

Comfort Club Plus Tier

• Complete System Health Service: 1 per system, per year
• Fault finding / Callout fee: Included at no charge ($0)
• Discount on repairs (parts & labour): 15% off standard rates
• New filter media in frame: Included annually
• New batteries in room sensors: Included annually
• Priority repair scheduling: Priority queue (same-week aim in peak periods)
• Loyalty credit accumulation: $50/yr plus $25/yr per extra system (capped at $500)
• Transferable credit on home sale: Included (seller keeps balance; buyer gets matching start)
• Repair workmanship warranty: 12 months
• Workmanship warranty on CrispAir installs: Extended to 10 years while active
• Price-lock on annual renewal: Included

Non-Member Standard Benchmarks

• Complete System Health Service: $399 per visit
• Fault finding / Callout fee: $249 per visit
• Repair workmanship warranty: 3 months
• Workmanship warranty on CrispAir installs: 5 years standard

Contact us

Questions about our terms?

If you have any questions regarding these terms and conditions, or need assistance managing your membership, please contact our Balcatta team:

• Phone: (08) 9240 1817
• Email: info@crispair.com.au
• Address: CrispAir, Balcatta, Perth WA 6021